Statement of Policy
Mobility Management Partners, Inc. (MMP) is committed to a policy of non-discrimination in the conduct of its business, including its Title VI responsibilities – the delivery of equitable and accessible transportation services. MMP recognizes its responsibilities to the communities in which it operates and to the society it serves. It is MMP’s policy to utilize its best efforts to assure that no person shall, on the grounds of race, color, or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under its program of mobility management services and related benefits.
Toward this end, it is MMP’s objective to:
- Ensure that the level and quality of service is provided without regard to race, color, or national origin;
- Identify and address, as appropriate, disproportionately high and adverse human health and environmental effects, including social and economic effects of programs and activities on minority populations and low-income populations;
- Promote the full and fair participation of all affected populations in transportation decision making;
- Prevent the denial, reduction, or delay in benefits related to programs and activities that benefit minority populations or low-income populations;
- Ensure meaningful access to programs and activities by persons with limited English proficiency.
The responsibility for carrying out MMP’s commitment to this program has been delegated to the Director of Operations by the Board of Directors. The Director of Operations will act as the Civil Rights Officer (CRO) and will receive and investigate Title VI complaints which come through the complaint procedure. However, all managers, supervisors and employees share in the responsibility for making MMP’s Title VI Program a success.
Additional information concerning MMP’s Title VI obligations and the complaint procedure can be found on the MMP web site www.mobilitymp.org or by calling (888) 667-7003
Limited English Proficiency Policy
Title VI of the Civil Rights Act of 1964, 42 U.S.C. 2000d, et seq., provides that no person shall be subjected to discrimination on the basis of race, color, or national origin under any program or activity that receives Federal financial assistance. Title VI and its implementing regulations require that FTA recipients take responsible steps to ensure meaningful access to the benefits, services, information, and other important portions of their programs and activities for individuals who are Limited English Proficient (LEP).
To that end, MMP provides translation and interpretation services free of charge upon request by calling (888) 667-7003. MMP has staff available who speak Spanish, and for other languages contracts with a language interpretation service. In addition, the MMP website contains a “Google Translator” application to interpret the website’s contents into multiple languages.
Title VI Complaint Procedures
If you believe that you have been excluded from participation in, denied the benefits of, or subjected to discrimination based on race, color or national origin under any of MMP’s programs, mobility management service delivery or related benefits, you may file a complaint in writing using the Title VI Complaint Form sent to 330 Wood Road, Suite A, Camarillo, California 93010 or by telephone at (888) 667-7003. Complaints must be filed within 180 days of the alleged discrimination. We encourage you to make your complaint in writing.
All complaints will be investigated promptly by MMP’s designated Civil Rights Officer (CRO). Reasonable measures will be undertaken to preserve any information that is confidential. The CRO will review every complaint, and when necessary, assign a neutral party to investigate. At a minimum the investigating officer will:
- Identify and review all relevant documents, practices and procedures;
- Identify and interview persons with knowledge of the Title VI violation, i.e., the person making the complaint; witnesses or anyone identified by the Complainant; anyone who may have been subject to similar activity, or anyone with relevant information.
Upon completion of the investigation, the CRO will complete a final report. If a Title VI violation is found to exist, remedial steps as appropriate and necessary will be taken immediately. The Complainant will receive a copy of the final report together with any remedial steps. The investigation process and final report should take no longer than twenty-five (25) business days. If no violation is found and the complainant wishes to appeal the decision, he or she may appeal directly to:
MMP Director of Operations
330 Wood Road, Suite A
Camarillo, California 93010
Complaints may also be filed with the Federal Transit Administration’s Office of Civil Rights, no later than 180 days after the date of the alleged discrimination.
The CRO shall maintain a log of Title VI complaints received from this process which log shall include the date the complaint was filed; a summary of the allegations; the status of the complaint; and actions taken by MMP in response to the complaint. Should MMP receive a Title VI complaint in the form of a formal charge or lawsuit, MMP’s legal counsel shall be responsible for the investigation and maintaining a log as described herein.